This is going to be short. Yesterday I decided to complain to AT&T about the speed of my Internet. In less than 30 minutes the Agent I was talking to, set me up for U-Verse Internet and disconnected my home phone which cut my Internet!!!!
I promptly called back desperately trying to get it restored. I spent 6 hours on the phone talking to agent to agent to departments trying to get it all back and they could not do it even getting management involved. The best they could do was move my installation date up to Monday afternoon which will cause me to have to cancel my dental appointment.
That isn't it, there's more!
I have to say here, that I did get my computer back from the Geek Squad. I can't tell you the frustration after not having it for nearly a month and not being able to use it. I can't even describe the anger that I had. The good news is I didn't binge and I did not get off my new eating plan.
This morning I woke up and I decided to use my cell phone as a hotspot I got on the web and mess around on Facebook and other sites that I like to visit. Mark had decided to take one of the broken Media chairs to Lazy Boy. Just before he left Mike called and I told him about what happened with AT&T and he brought to my attention that without a phone are home security system was not being monitored. I just flipped out!
I then tried calling AT&T to see if there was anything they could do. OF COURSE NOT!!!!! I then got so angry that I started calling places like Verizon, Comcast and our security monitoring company.
I also need to insert here that today is our 28th wedding anniversary. 28 years ago our wedding also fell on a Saturday and it was our hope to have a very special day together. Can you see that it wasn't going to happen? I can tell you that we even didn't go out to dinner tonight. No celebration today and I can't tell you how that gripes my butt.
So, when I talked to our security monitoring company, they could offer as Internet along with monitoring of our house without a phone line. They were even able to offer us a bundle package. While I was talking to the agent she was even able to get an installment time for Tuesday. So, about 30 minutes to an hour later she calls back and for some reason the installation department call her back and said they could not squeeze me in on Tuesday. The earliest they could get to me is... July 11!!! I can't tell you how I lost it. The poor girl new it was our anniversary and it really upset her when I started crying and she begged me just stop and to enjoy my day and I just couldn't. So what she promised me is that on Monday morning as soon as she gets in she will talk to her manager and get her manager to speak to the Installation Manager to get my installation escalated under the circumstances I have been a long term security customer and right now I don't have the ability to have the home monitored. That's my only hope at this point.
So Here I am again this time dictating on my samsung galaxy s5 on my data package to my phone which is unlimited. I have very limited data on my hotspot so I need to save it for things I need to do on my computer.
On Friday I did have a great time having lunch and catching up with Doreen. Its always good to see her. I was able to find something on the menu that would work for my new eating plan.
So where does this leave us until I get internet service back? I will try to post on this blog that I can tell you this isn't the easiest thing to do and maybe I'll get used to it. So keep checking back and I will try my best to keep you updated.
We're going to try tomorrow the start fresh and celebrate our 28th wedding anniversary. Our dinner plans and reservations are at a place we have never gone and it will work perfectly for me. The name of the restaurant is Fogo De Chao.
I did cry a lot today because I had been looking forward to this celebration and now my eyes are foggy, dry and they hurt. It is almost 11:00 here so I'm going to end this and try to calm down some more so I can sleep.
Excuse the typos! Love ya!
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